This is another posting to the discussion board of my sociology class. It deals with the McDonaldization of Society - the idea that sameness is everywhere.
The “McDonaldization” of society is becoming an increasing fixture of life in the United States and other western countries. This thesis, espoused by George Ritzer, is one application of the bureaucratic thesis that Max Weber did extensive research on.
Bureaucracies are a formal organization whereby secondary groups are organized to increase their efficiency particularly by specialization. Weber’s view of bureaucracies encompassed his view of rationalization of the world, where the worldview is changing from one based on tradition to one that is based on rationality taking in the most efficient way of getting a task or tasks accomplished.
Many bureaucracies increased their efficiency by the use of scientific management where managers would study workers in their tasks, analyze the results and propose to the worker the preferred way of doing a task, then rewarding the employee when efficiency increases. This principle is at it most successful use when we discuss the “McDonaldization” of society.
The “McDonaldization” of society refers to the model that Ray Kroc used in the extremely successful McDonalds chain restaurant where everything is strictly controlled in order to increase productivity and control costs. This is a rational process in that the application of scientific management principles trumps that of tradition. Every step of every task and product is made to a set standard; there is no variation in any facet of their model, down to the size of a single French fry. Every job in this method has a strict sequence of steps in order to increase the efficiency of the entire organization. Every product is uniform in size, appearance, how long it is cooked and delivery. One can expect to have the same menu item available to them in the exact same way no matter where they encounter the organization.
This organizational method is everywhere in our society. It is found from the most mundane of tasks to the most complicated of tasks. Many organizations have successfully adopted this model in order to increase their profits. One can think of the modern fast food restaurant as that of the traditional assembly line – each worker has a set task, they do this task all day, every day, at the same frequency and the same results can be expected day in and day out. This is a dehumanizing process because it leaves no room for creativity or variation in routine. In this way, it is exactly like the traditional assembly line, the worker has no control of the process, and they basically do the same task day in and day out with no thought or creative input.
Is “McDonaldization” a negative world view? There are times when it can be a very helpful application of a process; one will expect the same exact product or process wherever they can find a local outlet of the organization. Those who enjoy StarBucks tend to enjoy the type of coffee they can get; they can get this same type of coffee anywhere they encounter a StarBucks. When one shops at a Wal-Mart store, they can expect to find the layout of the store almost exactly like that of any other Wal-Mart they find themselves at. These two instances can be beneficial because human nature is resistant to change. One can do their shopping as efficiently on vacation as they did at home. One can find the same cup of coffee while on a business trip that they have every day on the way to work. People find comfort in this sameness. Where “McDonaldization” is bad is where it squashes human drive and human aspirations. Sure, McDonalds provides employment to many people, as does Wal-Mart, but generally these jobs are low paying, entry level, and they provide little if any benefits. Wal-Mart has been able to maximize its profits and lower its costs by casting its employees off to get their medical care at the expense of the public by way of the government. Companies used to have a “social compact” with their employees; they would provide a living wage and essential benefits and services to their employees and the employees in turn would have loyalty to the company and do all they can to see to the success of the company. By lowering its prices and the substantial part of their workforce being part-time and transitory, Wal-Mart is forcing the many families into poverty, especially if an unforeseen medical bill should appear.
“McDonaldization” is an application of management principles that has been wildly successful. More companies see their organizations adopt this model every year. It already is the dominant management philosophy in the US, it is only a matter of time until the majority of the world population will see it for what it really is – a complete moral abandonment of the well-being of each individual for the maximizing of the goals of the company.
The “McDonaldization” of society is becoming an increasing fixture of life in the United States and other western countries. This thesis, espoused by George Ritzer, is one application of the bureaucratic thesis that Max Weber did extensive research on.
Bureaucracies are a formal organization whereby secondary groups are organized to increase their efficiency particularly by specialization. Weber’s view of bureaucracies encompassed his view of rationalization of the world, where the worldview is changing from one based on tradition to one that is based on rationality taking in the most efficient way of getting a task or tasks accomplished.
Many bureaucracies increased their efficiency by the use of scientific management where managers would study workers in their tasks, analyze the results and propose to the worker the preferred way of doing a task, then rewarding the employee when efficiency increases. This principle is at it most successful use when we discuss the “McDonaldization” of society.
The “McDonaldization” of society refers to the model that Ray Kroc used in the extremely successful McDonalds chain restaurant where everything is strictly controlled in order to increase productivity and control costs. This is a rational process in that the application of scientific management principles trumps that of tradition. Every step of every task and product is made to a set standard; there is no variation in any facet of their model, down to the size of a single French fry. Every job in this method has a strict sequence of steps in order to increase the efficiency of the entire organization. Every product is uniform in size, appearance, how long it is cooked and delivery. One can expect to have the same menu item available to them in the exact same way no matter where they encounter the organization.
This organizational method is everywhere in our society. It is found from the most mundane of tasks to the most complicated of tasks. Many organizations have successfully adopted this model in order to increase their profits. One can think of the modern fast food restaurant as that of the traditional assembly line – each worker has a set task, they do this task all day, every day, at the same frequency and the same results can be expected day in and day out. This is a dehumanizing process because it leaves no room for creativity or variation in routine. In this way, it is exactly like the traditional assembly line, the worker has no control of the process, and they basically do the same task day in and day out with no thought or creative input.
Is “McDonaldization” a negative world view? There are times when it can be a very helpful application of a process; one will expect the same exact product or process wherever they can find a local outlet of the organization. Those who enjoy StarBucks tend to enjoy the type of coffee they can get; they can get this same type of coffee anywhere they encounter a StarBucks. When one shops at a Wal-Mart store, they can expect to find the layout of the store almost exactly like that of any other Wal-Mart they find themselves at. These two instances can be beneficial because human nature is resistant to change. One can do their shopping as efficiently on vacation as they did at home. One can find the same cup of coffee while on a business trip that they have every day on the way to work. People find comfort in this sameness. Where “McDonaldization” is bad is where it squashes human drive and human aspirations. Sure, McDonalds provides employment to many people, as does Wal-Mart, but generally these jobs are low paying, entry level, and they provide little if any benefits. Wal-Mart has been able to maximize its profits and lower its costs by casting its employees off to get their medical care at the expense of the public by way of the government. Companies used to have a “social compact” with their employees; they would provide a living wage and essential benefits and services to their employees and the employees in turn would have loyalty to the company and do all they can to see to the success of the company. By lowering its prices and the substantial part of their workforce being part-time and transitory, Wal-Mart is forcing the many families into poverty, especially if an unforeseen medical bill should appear.
“McDonaldization” is an application of management principles that has been wildly successful. More companies see their organizations adopt this model every year. It already is the dominant management philosophy in the US, it is only a matter of time until the majority of the world population will see it for what it really is – a complete moral abandonment of the well-being of each individual for the maximizing of the goals of the company.